PRIVACY POLICY

Last Update on June 2025

MoodSquish is committed to protecting your privacy and information security. To better protect your privacy we provide this notice explaining our online information practices. You can make choices about the way which your information is collected and used. 

This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

1. WHAT INFORMATION DO WE COLLECT?  

This notice applies to all information collected or submitted on MoodSquish website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are Name, Address, Email address, Phone number, Credit/Debit Card Information, etc

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

2.BEHAVIORAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase.

4. HOW DO WE USE YOUR INFORMATION?  

 We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use the email address you provide when signing up for an account or completing an order to contact you regarding the status of the order. We do not share your email address with third parties unless you specifically request that we do so. We use your provided email address for our newsletters if you choose to sign up for the newsletter. You can unsubscribe from the newsletter at any time using the link at the bottom of every newsletter. We hate spam as much as you do.

5.GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

6.CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

7.SSL Protection

This site has passed the SSL protocol, and all credit card-related information has been verified with corresponding encryption protection during transmission and collection to ensure the security of users' credit card information.

8. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

 We only share and disclose your information in the following situations:

  • Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data on how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

With your consent, we may disclose your personal information for any other purpose with your consent.

9. COOKIES:

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.

The cookies we use are:

  • Site functionality Cookie.
  • Website Analytic Cookie.
  • Personalisation Cookie.
  • Segmentation and Targeting Cookie.

10. How long we will store your personal information:

We shall retain your personal information strictly for the duration necessary to fulfill the objectives outlined in our privacy policy, except where extended retention spans are mandated or sanctioned by law due to obligations such as taxation, accounting, or other statutory requisites. This policy does not necessitate the preservation of your personal data beyond the tenure of user account possession with our service.

Upon the cessation of any legitimate business justification to process your personal information, we shall proceed to either expunge or anonymize said information. In instances where such measures are unfeasible (for instance, if your personal data is conserved within backup archives), we shall ensure the secure storage of your personal information and segregate it from any additional processing until such time as its deletion is achievable.

11. Assurance of Data Security:

 Our store is hosted on Shopify Inc., which furnishes us with the online e-commerce infrastructure necessary for offering our products and services to you. Your data is securely retained within Shopify’s data storage systems, databases, and the overarching Shopify application. To ensure protection, all data is safeguarded behind a firewall on a secure server.

We are committed to implementing all reasonably requisite measures to secure the treatment of your data. Regrettably, the conveyance of information over the internet inherently lacks absolute security. While we pledge to exert our utmost efforts to safeguard your personal information, the inviolability of your data transmitted to our website cannot be assured; such transmission is conducted at your own peril. Upon receipt of your information, we will employ stringent protocols and security mechanisms aimed at obstructing unauthorized access. It is advisable to utilize the services exclusively within a secure environment.

12. Your rights:

  • You may review, change, or terminate your account at any time.
  • You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
  • You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not. Please note that some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.   
  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.

13. Age of Consent and MoodSquish's Commitment To Child Privacy:

By engaging with this site, you affirm that you have reached the age of majority within your jurisdiction of residence, or that you, being of majority age, have granted permission for your minor dependents to utilize this site.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

14. Modifications to This Privacy Policy: 

We retain the prerogative to alter this privacy policy at any juncture. We encourage regular review of this document. Amendments and elucidations become effective immediately upon their publication on the site. Should there be substantial revisions to this document, we will inform you here of the update, ensuring you remain informed about the nature of the data we collect, our methods of utilization, and the circumstances, if any, under which we disclose it.

15. Inquiries and Contact Information:

If you wish to access, rectify, modify, or delete any personal data we hold about you, lodge a complaint, or seek additional information, please contact our Privacy Compliance Officer through the following channels:
• Email: service@moodsquish.com

Important Information for Users:
• If you provided a phone number and wish to withdraw your consent for its use, please contact us immediately via the above channels.
• To stop data collection or processing during form submission, simply exit the webpage or clear your browser’s cache to prevent data transmission.

Your privacy is our priority, and we are here to support you with any concerns or inquiries.

Contact us

EMAIL: service@moodsquish.com

Tel：+(852)46765930
Company Name: Hong Kong Shan Shu Trading Company

Address: RM 25 7/F BLOCK B2 EASTERN SEA
INDUSTRY BUILDING 48-56 TAI
LIN PAI ROAD KWAI CHUNGNT

GMT: +8:00 (9:00 AM-7:00 PM), Monday–Friday